predictive dial

Improved Operational Efficiency

Auto dialing system implementation means No More Manual Dialing. Automated dialer software system eliminates the various call constraints like misdialing, excessive wait time and call drops, affecting the operational efficiency. Automating the dialing process ensures only connected calls are routed to the agents, as auto dialers can detect the busy signals, non-serviceable numbers, thereby increasing the call connect ratio remarkably. More connected calls results in higher agent productivity and improved operational efficiency.

Reduced Idle Time Manual dialing leads to high agent idle time as agents have to wait until a call is connected. For every call, an agent wastes time in listening busy tones, answering machines and facing disconnected calls. The auto dialer technology enables the dialer system to recognize these elements and skip the call if any of these time wasting signals are identified. Auto dialers like predictive dialer is really effective in minimizing idle time as it ensures only answered call are routed to the agents. This helps to save the agent time and allows them to attend more calls per hour.

Increased Agent Talk Time

One of the most important advantages of an auto dialer software is the significant increase in agent talk time as compared to a manual dialing scenario. With minimized idle time time and improved call connect ratio, agents spend more time talking to the prospects and customers on call. Agent talk time will increase variably from around 15-20 minutes per hour to 40-50 minutes per hour. Progressive dialer is the dialer software that increases the agent talk time immensely leading to better customer engagement and high agent morale and productivity.

Better Lead Conversion Ratio

When an intelligent auto dialer solution is implemented for complex inside sales process involving high value leads, it brings agility to the outbound calling process. Auto dialers like preview dialer that provide the quick snapshot of customer’s contact details before dialing the call, helps agent to prepare before a call is connected. And with prior information at the agent’s disposal, he/she can drive personalized conversation, which helps to engage the prospect and increases the chances of lead conversion significantly.

Real-Time Monitoring and Reporting

Auto dialer software provides insights into call center operations and agent activities through customizable reports and dashboards. Real time dashboards improves call center manager’s decision making ability and helps agents to take quick actions to improve by identifying the problems in real time. Auto dialer softwares also give quick access to call recordings that help managers to monitor agents’ performance and ensure call quality levels. Key call center metrics can be easily tracked and measured at specific intervals to achieve higher operational efficiency. After considering the major benefits of a outbound dialer software you can’t afford to ignore the need for a call center dialer.